Online dispute resolution

According to a special regulation of the European Union, from February 15, 2016, it will be possible to resolve disputes related to online purchases throughout the EU via the ODR platform, which you can access here.

This means that if you encounter a problem during an online purchase within the EU (defective product, inability to exchange a product, etc.), you can submit your complaint in a faster and simpler way at the above link.

The platform can be used by both consumers and traders, and complaints can be submitted in any of the 23 official languages ​​of the EU.